Well Extra hero image

Well Extra

Hybrid project by Jacob Clayton

    Scope of work:

About the project

Well Extra is a 24-hour Self-Serve Pharmacy Kiosk that works alongside with an additional app to provide instant access to repeat prescription and over-the-counter medications.

Brief

In this module we were challenged with how can Well create an exciting digital offering that can capture new audiences without alienating their existing consumer base? In this project we focused some key problems we found within our research being no out of hours access, poor in-store navigation, out-of-stock without notification and queuing time.

Development process

Well Extra is a 24-hour Self-Serve Pharmacy Kiosk that works alongside with an additional app to provide instant access to repeat prescription and over-the-counter medications. Users can order their prescription through the application then order for collection at any time. Other than providing customer prescriptions the atm also offers over the counter prescriptions 24hrs. For young adult and middle-age customers, since they have higher technology skills than elderly group, they are able to additionally use the app alongside with the Kiosk to well manage their repeat prescriptions. For elderly group, they don’t have to use the app to order their repeat prescription. The automatic sms service will send notification to user’s mobile phone to remind them when they’re running out of prescriptions medicines and they can confirm to refill via replying sms. After that, the service will notify when the prescription is ready and the user can collect it at the preferred 24h kiosk anytime they want.

Well Extra process imageWell Extra process image

Final result

Replace the content of this file with the description of your final result and explanation how it solves the problem.

Overall Well extra has provided a new product that will fit into the digital world that will challenge against other competitor brands. The product makes prescription collection more efficient and quicker, and the demand for over the counter medicines in out of ours has been accomplished